Frequently Asked Questions

Order and delivery:

When will I receive my order?

Most shipments in Europe are delivered within 3-5 working days. If the dispatch takes longer than planned, we will inform you immediately.

The expected delivery time has passed, where is my order?

Answer: In 99% of cases, orders are delivered within the expected delivery time.

Delivery times. Unfortunately, there can sometimes be delays in the delivery of an order.

Delivery procedure. You can check the status of your order via the following link:

>> Click here to track your order <<

You have not received anything 3 days after the expected delivery date? Please contact us

I need to cancel/change something on my order. How can I do this?

No problem—we understand that mistakes can happen! Our team processes and ship orders very quickly, often within one business day for in-stock items. To avoid any delays or issues, we offer a 2 hour window after placing your order where you can request changes or cancellations without any fees.

Please contact us immediately at support@decarba.com, and we’ll do our best to assist you.

Once the parcel has been processed and sent to the post office, we will be unable to make any changes.

I am missing some products in my order, how is this possible?

Sometimes it is possible that products will arrive separately, because our team works in different warehouses.

If any items are missing from your order, please wait 2-3 before contacting us. Most probably the rest of the items will arrive within these days. If the rest of the items are not there within 3-4 days, please contact us thru email.

We apologize for any inconvenience this may have caused.

What are the shipping costs?

We are responsible for the shipping cost of the order.

*Sometimes we give away some FREE items as a promotion. We charge €6.95 for shipping to cover the costs.

Exchanges and returns

I am not satisfied with my order, can I return it?

Yes, you can return any order, provided it is undamaged and unused, within 14 days without giving any reason.